How do I complete KYC verification?

Submit PAN and Aadhaar with clear photos, matching names, and your bank details. Review usually takes 1 to 3 working days.

My account

How do I verify my email address?

Use the code during registration, or resend the verification email after login. Some buying, review, and account actions stay blocked until...

My account

What does my seller verification status mean?

Not started, submitted, rejected, restricted, or approved. Drafts work throughout; publishing and payouts wait for approval.

Selling

What is KYC and why does eBuy need it?

KYC is identity verification for sellers. It is needed because eBuy sends real money to sellers, and buyers need to know who they are dealin...

My account

How do I start selling on eBuy?

Build a draft listing straight away, complete KYC verification, then submit the draft for review once you are approved.

Selling

How do I manage my seller account?

Update your profile and bank details from the Seller section. New bank details take effect only after they pass verification.

Selling

Why is my seller access limited?

Limits come from verification, policy, or risk review, and they are not all the same thing. The email you received names the reason.

Selling

What does eBuy do with my KYC documents?

Documents are visible only to the compliance and support teams. Buyers never see them, and they are never shared for marketing.

My account

Why was my KYC rejected?

Nearly always an unreadable document photo, a name that does not match, or a wrong digit in your bank details. Fix and resubmit on the same...

My account

How do I create an account?

Register with an email address and password, a one-time code, or Google. Verify your email to unlock buying and reviews.

My account

Listing drafts, autosave, images, and video uploads

Drafts can be saved before KYC approval, autosave stops once a listing is locked, and listing video must be removed before a new one is uplo...

Selling

How do I change my notification settings?

Two master switches for email and on-site alerts, plus per-topic controls. Sellers get payout and KYC alerts on top.

My account

My account is restricted or suspended. How do I appeal?

The email you received names the reason and usually one specific step. Most restrictions lift once that step is done.

My account

How do I keep my account secure?

Never share an OTP, sign in only on eBuy pages, and sign out of shared devices. Most account theft starts with a code given away.

Safety & scams

What makes a listing sell faster?

Complete photos, the right category, honest grading, and a title with the facts buyers actually search for.

Selling